FAQ’s

Question: Once my payment has been processed how will I get my documents?

Answer: Your documents are held for you in our secure Members Area. Once your payment is complete, be on the lookout for an email from us which contains the login details for the Members Area and you’ll be able to download your documents immediately.

If you don’t immediately see the email – please check your Junk or Spam folder, and remember to add our email address to your whitelist.

Question: I still can’t see the email, how do I get my documents?

Answer: Two common reasons for people not receiving email from us are :
(a) The e-mail address entered during the order process was incorrect; or
(b) the e-mail was directed into your spam folder. Please check your spam folder first.
If you still can’t find the email, contact us on 1800 608 088 and we will sort the problem immediately.

Question: What do I do if I can’t find the exact document I need ?

Answer: Briefly outline your needs in an email via the contact us page. If we find this type of document has a commercial application for our customers, we will consider having one of our consulting lawyers draft the agreement. Alternatively we may refer you directly to a lawyer we have worked with in the past who would be delighted to assist you.

Question: Will I be able to edit the document once I have downloaded it?

Answer: Yes, the documents come to you in easy to edit MS Word format.

Question: What if I don’t have MS Word?
Google docs is a good option.

Question: What if I have a Mac?
Download Open Office, there is an option to download the Mac OS version.

Question: What if I have an older version of MS Word?
Microsoft Office Compatibility Pack is the solution. (It’s free !)

Question: I don’t have a credit card, but would like to buy a document from you. What do I do?

We also accept Paypal and Direct Deposit. If you would prefer to pay via cheque please call our office and we can arrange that.

Question: How can I trust you with my credit card details?
We use Securepay and Paypal to process our payments – all transactions are digitally encrypted and 100% secure.

We have thousands of customers who have bought previously, we store all information in a secure area, unseeable even to us. If in doubt, please give us a call, read our testimonials (all 100% legitimate) or shoot us an email.

Question: What do I do if I’m having trouble filling out my document?
Firstly, refer to the users guide or the sample video provided in your members area. If you are still having trouble, simply give us a call and we can help you out.

Question: Can I get legal advice from you?
No but we can refer you to our trusted lawyer network.

Question: What is the DRS?
DRS is basically a referral to Australian lawyers, and is a fixed price service per party for this service, no surprises!

Question: What documents need DRS?
DRS is required for Financial Agreements.

Question: How do I know the document I’m looking at is what I need?
If you are unsure if a document will meet your needs please give us a call on 0266725904. If you purchase a document and it doesn’t fit your needs or you made a mistake, simply give us a call, we are only too happy to help.

Question: How can I trust these documents and that I’m getting what I pay for?
All of our documents are prepared and reviewed by Australian lawyers, who were legally trained in Australia and are practicing solicitors and professionals in their particular areas. Our track record speaks for itself, simply view out testimonials to see just some happy responses.

Question: What is your Refund Policy?

You can view our refund policy here.

More Questions – please give us a call on 0266725904 or send us an email.

     EXCELLENT rating  
 Based on 47 reviews 
    
  
 
       I would highly recommend this service , I had a question and someone called me back and easily answered my question.
I then ordered the required legal document and received follow up calls and emails to make sure I was happy.
also the document required was $149.00 which was excellent value when another site was asking $550.00 for the same document.
thank you
     
   craig webber 
 15/09/2023
 
 
 
 
     I have been extremely satisfied and surprised how knowledgable, yet kind and empathetic all lawyers in RP Emery and Associates pty ltd have been! It's been pleasure to work with you all. Im grateful for the guidance, knowledge, respect and trust I have received from you all. You all have made this journey pleasant experience.
     
   Irena Paluskova 
 30/08/2023
 
 
 
 
     Rp Emery
I cannot speak highly enough of this company.
Saves people literally thousands of $$
Not only with the templates and forms but guidance as well.
Have used for a Binding Financial Agreement , they do wills and a multitude of forms.
We pay thousands of dollars usually to lawyers etc because of fear of doing something incorrect. Lawyers often just fill in some details on forms themselves.
RP Emery ensures you use the documents correctly.
You can also get your forms checked by a lawyer as well.
Thankyou RP Emery for giving us average Joe's the confidence to DIY .
And save thousands of $ often
10/10 for the excellent service provided.
Ian was particularly helpful.
     
   Julie Gilbert 
 27/07/2023
 
 
 
 
     I’m not good with computers but I completed it, however I found a little difficult it was not clear enough to me on why I couldn’t place figures in certain boxes,however as you progress and fill more figures these boxes automatically update, to my mind the only part of the lease that was not clear was if outgoings were added then GST but it’s not a deal breaker,  I had purchased thinking it could be a lease of 5 years plus a couple of 5 year options, this is only possible if it’s registered but I filled it out this way until I got to the last page where this is crystal clear that the maximum with options without registration is 3 years.
     
   Allan McKechnie 
 09/07/2023
 
 
 
 
     Very happy with the services provided. Highly reconmended.
Thanks
Andy
     
   Andy Prodromidis 
 13/05/2023
 
 
 
 
     The service is great, Ian and team were so helpful and responsive and would highly recommend RP Emery and Associates for your contract needs!
     
   Tory Torr 
 17/03/2023
 
 
 
 
     An excellent template, usable right out of the box will little modification. We added the required details. Checked the recommenations from the user guide and away we went.
     
   Andrew Fisher 
 25/01/2023
 
 
 
 
     Overall a good service with clear communication and clarity around setting expectations and outcomes. Does what it says on the tin 👍
     
   Peter Clark 
 16/01/2023
 
 
 
 
     Ian from RP Emery - thank you thank you thank you.  My ex-husband and I are very amicable and we wanted to have a Binding Financial Agreement done to have our finances separated. We had been to different solicitors who had taken us for a ride and we hit roadblock after roadblock costing us thousands. I found RP EMERY AND ASSOCIATES by chance but upon reading the reviews I decided to do a big more digging and I put in an online enquiry for a call back. Ian called me within the hour and he just listened to what we wanted. We purchased the separation kit which was so easy to understand and fill out and the low cost absolutely blew my mind. Thousands saved from what would have been spent if we hadn't found Ian.  The process was stress free and even with strict time restraints in place, Ian went above and beyond to help us. We weren't just a number in his books. An initial thought of 'this is too good to be true' plagued my mind throughout the process, but now that we're at the end of the tunnel - I am grateful beyond words. Thank you Ian and thank you to your team of lawyers who were so prompt and so professional. You are a godsend. I 100% recommend!!!
     
   Rita Mikha 
 05/12/2022

Solid Legal Protection Without the Expense

FAQ’s

More Questions – please give us a call on 0266725904 or send us an email.