Solid Legal Protection Without the Expense

Call Us - 1800 608 088

RP Emery Refund Policy

Satisfaction Guaranteed – Our Promise to You

RP Emery and Associates strive to provide products of the highest standard in order to guarantee your complete satisfaction.

In addition to the protections provided by Australia’s consumer laws, our refund policy guarantees that the products you purchase from us are fit for the purpose set out on the website information and sales pages.

refund Policy Satisfaction GuaranteedIf for any reason you are not completely satisfied with your purchase or our service, please phone our office on 0266725904 within seven (7) days of purchase and we will rectify the situation, issue a refund or offer a credit towards future purchases.

We play fair and we expect our customers will too.

You will understand that because these products are essentially digitally delivered information once you have that information there is no way to return it, however we still have a process to offer refunds.

  • If you are unhappy we want to know why.
  • If a product does not meet your needs we want to know why.
  • If you are so dissatisfied with our service that you would not recommend us to your friends we need to know why.

Customer feedback, good or bad is the gauge we use to understand whether we are meeting your expectations of product quality, exceptional service and satisfaction.

As such we do not offer a no questions asked Money Back Guarantee… in fact we have to ask questions and all we expect is that you will play fair in return.

We reserve the right to refuse a refund request if we believe our refund policy is being abused or that the customer will continue to use the product in breach of our Intellectual Property rights.

If you have a technical problem that prevents you from using the product, in most cases we will be able to solve it together. If we can’t solve the problem and you fail to get the benefit of the product, then we will refund your money in full.

If you can tell us why the product purchased has failed to meet your expectations and we feel your claim is reasonable, we will refund your money.

Above all, if you make a claim for a refund we are looking for information from you that will lead us to improve the product, amend our product information or deliver an improved customer experience.

Our guarantee has two functions: to assist us in the continual improvement of our products and services and to maintain the loyalty of our customers. With this in mind we hope you will let us know if you’re not delighted with our products or services and give us the chance to make things right.

EXCELLENT rating
Based on 47 reviews
I would highly recommend this service , I had a question and someone called me back and easily answered my question. I then ordered the required legal document and received follow up calls and emails to make sure I was happy. also the document required was $149.00 which was excellent value when another site was asking $550.00 for the same document. thank you
craig webber
craig webber
15/09/2023
I have been extremely satisfied and surprised how knowledgable, yet kind and empathetic all lawyers in RP Emery and Associates pty ltd have been! It's been pleasure to work with you all. Im grateful for the guidance, knowledge, respect and trust I have received from you all. You all have made this journey pleasant experience.
Irena Paluskova
Irena Paluskova
30/08/2023
Rp Emery I cannot speak highly enough of this company. Saves people literally thousands of $$ Not only with the templates and forms but guidance as well. Have used for a Binding Financial Agreement , they do wills and a multitude of forms. We pay thousands of dollars usually to lawyers etc because of fear of doing something incorrect. Lawyers often just fill in some details on forms themselves. RP Emery ensures you use the documents correctly. You can also get your forms checked by a lawyer as well. Thankyou RP Emery for giving us average Joe's the confidence to DIY . And save thousands of $ often 10/10 for the excellent service provided. Ian was particularly helpful.
Julie Gilbert
Julie Gilbert
27/07/2023
I’m not good with computers but I completed it, however I found a little difficult it was not clear enough to me on why I couldn’t place figures in certain boxes,however as you progress and fill more figures these boxes automatically update, to my mind the only part of the lease that was not clear was if outgoings were added then GST but it’s not a deal breaker, I had purchased thinking it could be a lease of 5 years plus a couple of 5 year options, this is only possible if it’s registered but I filled it out this way until I got to the last page where this is crystal clear that the maximum with options without registration is 3 years.
Allan McKechnie
Allan McKechnie
09/07/2023
Very happy with the services provided. Highly reconmended. Thanks Andy
Andy Prodromidis
Andy Prodromidis
13/05/2023
The service is great, Ian and team were so helpful and responsive and would highly recommend RP Emery and Associates for your contract needs!
Tory Torr
Tory Torr
17/03/2023
An excellent template, usable right out of the box will little modification. We added the required details. Checked the recommenations from the user guide and away we went.
Andrew Fisher
Andrew Fisher
25/01/2023
Overall a good service with clear communication and clarity around setting expectations and outcomes. Does what it says on the tin 👍
Peter Clark
Peter Clark
16/01/2023
Ian from RP Emery - thank you thank you thank you. My ex-husband and I are very amicable and we wanted to have a Binding Financial Agreement done to have our finances separated. We had been to different solicitors who had taken us for a ride and we hit roadblock after roadblock costing us thousands. I found RP EMERY AND ASSOCIATES by chance but upon reading the reviews I decided to do a big more digging and I put in an online enquiry for a call back. Ian called me within the hour and he just listened to what we wanted. We purchased the separation kit which was so easy to understand and fill out and the low cost absolutely blew my mind. Thousands saved from what would have been spent if we hadn't found Ian. The process was stress free and even with strict time restraints in place, Ian went above and beyond to help us. We weren't just a number in his books. An initial thought of 'this is too good to be true' plagued my mind throughout the process, but now that we're at the end of the tunnel - I am grateful beyond words. Thank you Ian and thank you to your team of lawyers who were so prompt and so professional. You are a godsend. I 100% recommend!!!
Rita Mikha
Rita Mikha
05/12/2022